The Avéa Help Center

Find answers to popular questions below. If you need further assistance, don't hesitate to reach out—we're here to help

Frequently asked questions

How does it work ?

Avéa Pro 3’s high-speed roller spins at 2,000 RPM, instantly removing dry skin, deep cracks, and tough calluses – without any pain. Easy to use. Rechargeable and refillable.

How often should I replace the rollers?

You can expect up to 3 hours of effective use from each roller. One set of Avéa Pro 3 Refill will keep your feet in great shape for up to 6 months of regular care

How often should I use my Avéa Pro 3?

It all depends on your individual foot condition. For most, a quick 5-minute session every two weeks is all it takes to keep your feet pedicure-perfect and smooth.

How long does the battery last?

A full charge provides up to 90 minutes of powerful, cordless use. Simply plug it in for a couple of hours, and your Avéa Pro 3 is ready to deliver salon-quality results again.

What's included

Avéa Pro 3
Fine Roller
Coarse Roller
Roller Cover
USB Charging Cable
Cleaning Brush
Instructions Manual

How do I use it?

Super simple! Avéa Pro 3 is designed for performance and ease of use. Just make sure your skin is dry and Silk is charged before use.

• Step 1: Prep (10s) — Snap on the fine roller for light dry skin, or the coarse roller for deep cracks and stubborn calluses. Choose your ideal speed.

• Step 2: Smooth (~5 mins) — Gently glide the device over your feet in slow, back-and-forth motions. Let Silk do all the hard work — no rubbing or pressure needed.

• Step 3: Glow (Forever) — Wipe your feet clean, apply your favorite lotion, and lock in that long-lasting, baby-soft smoothness. It's really that easy!

Is there a money-back guarantee?

Absolutely. Over 10.000+ customers trust Avéa for their foot care, and we are confident you will too. That’s why we offer a 60-day risk-free trial. If you don’t fall in love with your results, you get your money back—no questions asked.

Shipping & Delivery

How much does shipping cost?

We offer Free Tracked & Insured Shipping on all orders within the United States.

When will I get my order?

We typically fulfill and dispatch your order within 24-48 hours. Once dispatched, shipping usually takes 5-9 business days. We’re working hard to get your package to you as quickly as possible.

How do I track my order?

As soon as your order ships, we’ll email you a tracking link. You can use this to get live updates on your shipment's journey right to your door.

What if my shipping is delayed?

Occasionally, slight delays can occur due to peak demand or courier service updates. If your order is significantly delayed, please reach out to our support team, and we’ll investigate immediately.

What countries do you ship to?

We currently focus on providing the best service to our customers within the United States.

Ordering

How do I cancel my order?

We process orders rapidly to ensure fast delivery. If you need to cancel, please contact us within 12 hours of placing your order. After this window, the order may have already been dispatched.

What if I entered the wrong address?

Please double-check your shipping information at checkout. If you notice a mistake, contact us immediately. Once an order has been dispatched, we cannot change the delivery address.

Payment

Is my payment information secure?

Absolutely. Your security is our priority. All payments are securely processed through industry-standard encrypted payment gateways, ensuring your personal and payment information remains protected. We never store your full credit card details.

What are my payment options?

We accept all major credit cards, ShopPay, Apple Pay, and Google Pay for a secure and fast checkout experience.

Why am I charged instantly?

Your payment is processed immediately at checkout to secure your inventory and prioritize your order for fast fulfillment.

Return

What is your return policy?

We offer a 60-day guarantee. We are confident you will love your purchase! However, if you are not satisfied, you may return the item within 60 days of delivery.

Note: To be eligible, the item must be in its original condition and packaging. Please reach out to our support team first to receive your return authorization and instructions. Return shipping costs are the responsibility of the customer.

What is your return address?

Our return address varies depending on your region. Please contact our support team, and we will provide the specific instructions needed to ensure your return is processed smoothly.

Still need help?

Simply get in touch and we'll respond as soon as possible.

Contact Customer Support